PHRN Team Lead — Elevate Call Center Performance

Cognizant is seeking a Team Lead to oversee daily operations and performance of call center agents in Cebu City. You will manage team performance, coach agents, and ensure adherence to company standards.

The ideal candidate has 5+ years of call center experience, including 1 year in a leadership role, with strong communication and conflict resolution skills. Join us to build a rewarding career in a supportive environment.