Location
Remote
Job Type
Full-time
Posted
May 31, 2026
Job Description
Overview
An exciting opportunity has arisen for a WFM Planning Analyst within the existing Resource Planning Team. Reporting directly to the Planning Manager, the successful candidate will be responsible for:
The role is pivotal in supporting the planning cycle and optimizing resource against different client demand levels and budget delivery. The right candidate will be the subject matter experts for the campaigns they are responsible for. They will provide insight and direction of client accounts through proactive data lead analysis, identifying trends and suggesting areas for improvements. All through application of best practice processes and approaches.
Qualifications
Qualifications & Experience
- 5 years’ experience working in a Resource Planning / Workforce Management team
- Knowledge of NICE IEX tool required, additional WFM systems knowledge would be an advantage
- FTE sizing/Account sizing (Modelling) exper...