PLATFORM OPERATIONS ENGINEERs

S$6,000.00 & ABOVE - According to Experience

Contractual Period

1 Year (Start Immediate)

Location

Singapore

The L1 Support Engineer will serve as the first‑line operational support resource across a portfolio of enterprise platforms.

• Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
• Log, track, and manage support tickets through to resolution, ensuring SLAs are met
• Triage incoming issues, categorise by priority and platform, and escalating complex technical matters to the L2/AMS team as appropriate
• Coordinate with L2 and technical teams to ensure smooth handover and follow‑through on escalated issues
• Communicate clearly with end users on issue status, resolution timelines, and workarounds
• Maintai...