Premium Support Product Specialist II

TransPerfect · Philadelphia, Pennsylvania, United States

Location

Philadelphia

Job Type

Full time

Posted

July 08, 2026

Job Description

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
1.0DESCRIPTION
Work with dedicated Premium/Hyper care clients to provide a high level of white glove servicing meeting the SLA and OLA associated with the tickets.
Develop business relationships with the customer's technical and management staff and support the customer by gaining first-hand knowledge of the TI system, configuration and business needs.
Use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectations.
Listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development.
Deliver exceptional service and support t...
        

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