Principal Engineer, Technical Support, Security

Meet Our Team:

We are the face of Pega’s Global Client Support organization, delivering world-class technical expertise while building trusted partnerships with our clients. Within the Security division, we are responsible for protecting customer environments, ensuring platform resilience, and driving a strong security posture across global enterprise deployments.

Picture Yourself at Pega:

As a Principal Engineer in GCS Security, you will operate as a technical leader, escalation owner, and security advisor, working at the intersection of Support, Engineering, and Product Security. You will handle critical customer incidents, influence product improvements, and drive proactive risk reduction strategies. Your success will be defined by your ability to resolve and prevent issues while strengthening client trust.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meani...