Location
Boston
Job Type
Full-time
Posted
July 20, 2026
Job Description
Description
Principal Service Management Specialist - Enterprise Incident Manager
Location & Work Arrangement
This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:
• Pittsburgh, PA
• Johnston, RI
• Westwood, MA
• Boston, MA
• Iselin, NJ
Remote work is not available for this position.
Work Schedule
• Full time, 40 hours per week
• Monday through Friday
• Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.
Position Summary
The Principal Service Management Specialist provides strategic leadership across enterprise service management with a focus on incident management, operational resilience, governance, process maturity, and automation. This role partners with technology, business, risk, architecture, ...
Principal Service Management Specialist - Enterprise Incident Manager
Location & Work Arrangement
This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:
• Pittsburgh, PA
• Johnston, RI
• Westwood, MA
• Boston, MA
• Iselin, NJ
Remote work is not available for this position.
Work Schedule
• Full time, 40 hours per week
• Monday through Friday
• Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.
Position Summary
The Principal Service Management Specialist provides strategic leadership across enterprise service management with a focus on incident management, operational resilience, governance, process maturity, and automation. This role partners with technology, business, risk, architecture, ...