Principal Lead, Engagement Platforms - Emiratised Role

Principal Lead, Engagement Platforms - Emiratised Role

Abu Dhabi, United Arab Emirates

Job Description

Role specific responsibilities:

• Lead the strategy, design, and delivery of all engagement platforms including CRM, contact center systems (voice/chat/video), public websites, and ATM/CDM networks.
• Ensure seamless integration of engagement platforms with core banking systems, digital channels, and customer data platforms.
• Oversee the modernization and transformation of legacy systems to cloud-native or hybrid architectures.
• Drive the implementation of omnichannel capabilities to enable consistent and personalized customer interactions.
• Collaborate with business units to define platform requirements, prioritize enhancements, and deliver value-driven solutions.

Core competencies required (Exp Overall: 15+ Years, Banking 10+ Years):

• Customer Engagement Technology Ex...