Problem Management

TCS hiring for Problem Management

Location: Bangalore

Experience: 4-6

Must have:

- Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
- Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
- Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
- Pro- actively identify operational issue and trends
- Provides appropriate reporting and drive resolution working directly with Service Providers
- Monitor’s problem management performance metrics and Key Performance Indicators (KPIs)
- Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
- Crea...