Process Analyst Customer Service SBS

I. Job Summary

To learn and perform basic level tasks / activities related to the process / business the employee is aligned with.

II. Essential Duties and Responsibilities

Understands business fundamentals and standard operating procedures

Follow designated training schedule, ensure successful certification at every defined level.

Maintains professional and productive relations and communications with internal customers.

Follows standard procedures and introduces all new procedures into daily routine.

Meets or exceeds individual productivity requirements.

Resolves problem invoices with the highest degree of urgency.

Returns or resolves quality control issues in problem queues.

Other duties may be assigned as needed by supervisor / manager.

III. Qualifications

A. Required Qualifications

, or equivalent degree

B. Preferred Qualifications

6...