Process & Capability Manager (Originations ANZ)

About the role

This role leads the uplift of our internal Originations processes and drives system capability and friction removal across AU and NZ to continuously improve time to decision, PT%, defect reduction and operational efficiency. You’ll drive end‑to‑end process reviews, champion automation and STP opportunities, and leverage frontline insights while working closely with key internal partners.

You’ll also represent Originations in enterprise and Pay projects—acting as a key Originations owner for capability rollouts, migrations, and system enhancements—with a strong focus on reducing manual handling, increasing agent alignment, and preparing for future optimisation and AI‑enabled workflows.

Responsibilities:

• Lead internal process reviews and uplift to improve efficiency, accuracy, and reduce manual handling.
• Align Originations processes across AU/NZ and support x‑skill rollout and embedding.
• Partner with Credit R...