Process Engineering Assistant, OpsTech Solutions

Description
The Global Process Engineering team seeks a Process Engineering Assistant to support critical operational tasks at our RAD1 facility in Antioch, Tennessee. Support the Engineering team by identifying, root causing, and resolving operational issues that impact customer satisfaction and operational excellence. This role directly addresses high-priority operational needs including customer complaints management, SOP development, time studies, and defect troubleshooting.

Key job responsibilities
Customer & Ticket Management
- Investigate and resolve customer complaints with urgency
- Manage 8D processes and ticket assignments
- Diagnose, route, and resolve customer tickets efficiently
- Work with internal and external customers to identify and resolve inbound receive issues
Process Documentation & Improvement
- Draft and verify Standard Operating Procedures (SOPs)
- Conduct and document process time studies
- Complete process audits to ens...