Location
Remote
Job Type
Full-time
Posted
July 09, 2026
Job Description
Position : Team Leader- Customer Service
Division : BPO, 5 days working for US Process and US shift timings
Experience : Min 2 years as Team handling experience in Customer Service and Technical Support
Role & Responsibilities:
· Lead and manage a team of 12–20 Customer Service Associates
· Motivate team members to consistently achieve client-defined SLAs and KPIs
· Ensure strict adherence to quality standards and process guidelines
· Conduct regular floor walks to supervise, coordinate, and monitor team activities
· Ensure prompt, courteous, and accurate customer responses through effective planning, organizing, leading, and controlling
· Demonstrate strong organizational, planning, and analytical skills
· Utilize basic arithmetic and statistical skills for data analysis and report generation
· Apply effective problem-solving skills to address operational challenges
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Key Performance Indicators & Team Management
· Handle custom...
Division : BPO, 5 days working for US Process and US shift timings
Experience : Min 2 years as Team handling experience in Customer Service and Technical Support
Role & Responsibilities:
· Lead and manage a team of 12–20 Customer Service Associates
· Motivate team members to consistently achieve client-defined SLAs and KPIs
· Ensure strict adherence to quality standards and process guidelines
· Conduct regular floor walks to supervise, coordinate, and monitor team activities
· Ensure prompt, courteous, and accurate customer responses through effective planning, organizing, leading, and controlling
· Demonstrate strong organizational, planning, and analytical skills
· Utilize basic arithmetic and statistical skills for data analysis and report generation
· Apply effective problem-solving skills to address operational challenges
---
Key Performance Indicators & Team Management
· Handle custom...