Product Manager - Agent Experience & Customer Operations

What is Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are looking for a Product Manager to own the experience and platforms used by our call center agents to support sales and customer interactions.

At Exoticca, the call center plays a critical role in both converting interested travelers and supporting customers after booking. Our a...