Product Service Support Representative

Product Support Representative

Location: Alberta, Saskatchewan, Manitoba (Prairies)

The successful candidate will be required to travel extensively to troubleshoot and resolve issues with dealer technicians to minimize downtime of machines and support new machine deliveries. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities

• Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
• Conduct in-depth root cause analysis of equipment failures, identifying trends and implementing effective corrective actions.
• Collaborate closely with dealers, service managers, the service team, engineering, and internal management.