Job Description
Participates in project activities, analytical, investigative and other fact-finding work in support of technology products.
Essential Functions
• Work with IT and project management teams to identify key project milestones and implementation timelines
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Day to day management of the ticketing queue.
• Hosts internal meetings and advises on timeline progression
• Ensures all tickets are up to date.
• Provides snapshot of any projects and status.
• Responsible for various administrative tasks
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 3 technical support
• Working knowledge of support processes and working in support environment
• Help drive resolutions to remediat...