Location
barcelona
Job Type
Full-time
Posted
July 04, 2026
Job Description
General Information
Country: Spain
City: Barcelona
Job ID: 40367
Department: Customer Support
Experience Level: EXECUTIVE
Employment Status: FULL_TIME
Workplace Type: Hybrid
Job Overview
A Day in The Life Typically includes:
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting.
- Manages workload effectively following Support Procedures.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Contributing and maintaining information in the Support knowledge base.
- Developing product knowledge in the specific ERP product and identifying areas for further specialization.
Required Skills
- Excellent custome...