Product Support Technical Specialist

Product Support Technical Specialist – Tier 2

Location: Markham, Ontario

Salary: Expected base salary range $60,000 – $70,000 CAD, depending on experience and qualifications.

Role Type: Backfill Role

Responsibilities

• Own the investigation and resolution of Tier 2 escalated technical issues, including:
  • Complex software defects
  • Database-related issues
  • Networking and server environments
  • Permissions, integrations, and installations
  • Perform advanced SQL scripting, query development, data validation, and corrections
  • Analyze system logs and trace software behavior to determine root cause
  • Provide technical escalation support for Tier 1
  • Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues
  • Document findings, known issues, workarounds, and permanent fixes
  • Proactively identify recurring issues and proces...