PRODUCTION SUPPORT ANALYST/ SYSTEM RELIABILITY ENGINEER

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| Your challenges ?

The role involves the following tasks and responsibilities :

Production Support Analyst (80%)

• Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities

• Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions

• Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes

• Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues

• Identifying and driving opportunities to improve platfor...