Job Description
Job Summary
TEOCO is seeking a diligent, customer-focused Production Support Engineer to join our operations team. This role is an excellent opportunity to support mission-critical production systems, build deep technical troubleshooting skills, and collaborate with cross-functional teams to ensure high availability and reliability of our software products. The Production Support Engineer will monitor system health, investigate and resolve incidents, and participate in continuous improvement efforts to reduce recurring issues and improve operational processes.
Key Responsibilities
Perform installation, upgrade, configuration, and monitoring of TEOCO and third-party applications (e.g., Citrix, Oracle, Apache/Tomcat)
Develop and manage system monitoring, automation, and alert/notification tools
Conduct root cause analysis and diagnostics for production system issues