Job Description
Job Description
(1) Program & Transformation Management
Lead the planning and execution of large-scale COE transformation initiatives across multiple regions and functions.
Drive end-to-end program management, including: initiative planning, cross-functional alignment, milestone tracking, risk management, launch readiness, post-launch hypercare stabilization
Ensure successful delivery of initiatives such as: footprint management across COE and BPO teams, operational harmonization across regions, large-scale process transitions and team migrations.
Drive accountability across stakeholders to ensure timelines, deliverables, and operational outcomes are met.
(2) Operational Design & Process Standardization
Support the design and implementation of scalable operational frameworks and standardized processes across the COE.
Work with operational leaders to: identify ...