Program Manager (Oncall Escalation), Trust & Safety

Responsibilities About the team The team is responsible for translating business demands into system and workflow solutions executed by operations teams, while constantly enhancing the tools, processes and metrics for sustainable operational excellence. We do this through business product intake, execution of safety strategies requiring operation work, designing and implementing systems, process and tooling solutions, and conducting comprehensive operations analysis and reporting. About the role We are looking for a strategic Oncall Escalation Program Manager to design and scale a cross-LOB Trust & Safety escalation management system. This role will own the end-to-end escalation framework, including governance, workflows, metrics, tooling, and continuous improvement mechanisms. You will act as the central driver to ensure timely, consistent, and high-quality incident response, while building a scalable system that balances risk mitigation, operational efficiency, and stakeholder trust....