Program Support Assistant

Summary The Program Support Assistant provides administrative support to the Patient Advocate Office, assisting the supervisor with coordinating daily operations, manages meetings, phones, and office tasks to ensure Veterans, families, and visitors receive timely, accurate, and compassionate assistance. Responsibilities Administrative Operations Support (50%) Serve as central contact for the Patient Advocate Office; provide information and prepare responses. Maintain service chiefs' calendars; manage mail, calls, and visitors. Prioritize and distribute mail; screen calls/visitors and answer inquiries. Schedule appointments/meetings based on office priorities. Manage paperwork, track correspondence, and ensure timely follow-up. Serve as primary timekeeper: post leave, submit premium pay requests, audit timecards, and resolve exceptions. Maintain departmental files, VA regulations, reports, and suspense documents. Protect PHI/PII; follow all privacy, security, and HIPAA protocols. Partic...