QA Analyst: Elevate Customer Experience & Coaching

A leading customer experience management firm in the Philippines is seeking a Quality Assurance Analyst to monitor Customer Service Representatives and evaluate their performance across various channels. Responsibilities include coaching staff, completing reports, and participating in meetings to enhance service quality. Ideal candidates should possess a high school diploma, have prior experience in quality assurance, and strong communication skills. This role is crucial for fostering excellence in customer interactions and requires flexibility in working hours.
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