QA Call Centre Auditor & Coach

Callforce in Cape Town is seeking a Quality Assurance Specialist responsible for monitoring customer interactions in a dynamic BPO environment. The ideal candidate will have a Matric qualification and 1-2 years of experience in a quality assurance role within a sales call centre. Tasks include applying evaluation criteria to assess agent performance, providing feedback, and preparing regular reports. The position emphasizes strong attention to detail and excellent communication skills, supporting agents' development in quality standards.
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