Location
taguig
Job Type
Full-time
Posted
June 09, 2026
Job Description
WE ARE HIRING: Quality Analyst | Helpdesk Customer Support
Onsite | Taguig City, Metro Manila
Salary: PHP 20,000 - 23,000/month
URGENT | 10 Openings
About The Role
We are looking for technically skilled Quality Analysts to join a dynamic Helpdesk Customer Support team. This role is responsible for conducting QA evaluations, auditing support interactions and ensuring quality standards are consistently met across all support channels.
What You Will Do
- Conduct QA evaluations of support tickets, chats, emails and escalation cases
- Write and execute SQL queries to validate data and audit reporting accuracy
- Audit API integrations, webhook configurations and SDK implementations
- Validate conversion tracking setups and attribution model outputs
- Deliver coaching feedback and participate in calibration sessions
- Produce weekly, monthly and quarterly QA performance report...