Location
Kolkata
Job Type
Full-time
Posted
May 30, 2026
Job Description
We’re Hiring ||
Manager – Quality
||
International E-Commerce Process
Location:
Kolkata
Working Days:
5 Days a Week
Shift:
North America Shift
Key Responsibilities:
Lead the Quality function for the International E-Commerce vertical
Drive quality frameworks, audits, calibrations, and governance
Analyze performance data to identify improvement areas and implement action plans
Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
Mentor and develop the Quality team to achieve business goals
Ensure compliance with client and organizational standards
Desired Candidate Profile:
Proven experience in Quality leadership role in International BPO/E-Commerce process
Strong understanding of Quality tools, Six Sigma methodologies (preferred)
Excellent stakeholder management a...
Manager – Quality
||
International E-Commerce Process
Location:
Kolkata
Working Days:
5 Days a Week
Shift:
North America Shift
Key Responsibilities:
Lead the Quality function for the International E-Commerce vertical
Drive quality frameworks, audits, calibrations, and governance
Analyze performance data to identify improvement areas and implement action plans
Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
Mentor and develop the Quality team to achieve business goals
Ensure compliance with client and organizational standards
Desired Candidate Profile:
Proven experience in Quality leadership role in International BPO/E-Commerce process
Strong understanding of Quality tools, Six Sigma methodologies (preferred)
Excellent stakeholder management a...