Location
coyoacán
Job Type
Full-time
Posted
May 31, 2026
Job Description
What You’ll Do
- Audit calls and processes to identify gaps
- Coach supervisors one‑on‑one, providing strengths and opportunities on scoring method
- Conduct calibrations with evaluators to ensure consistency
- Audit different platforms as needed to ensure client expectations are met
- Work with other analysts to propose process improvements to improve overall quality
- Teach new supervisors the quality system and scoring method
- Work with the Client Experience Team’s mailbox for client requests
- Support additional initiatives and efforts of the QA team as necessary
What You’ll Bring
- Dedicated to meeting the expectations and requirements of internal and external customers
- Ability to establish and maintain effective relationships by gaining trust and respect through consistency and reliability
- Proven ability to coach and motivate others by providing clear direction and acti...