Job Description
Position objectiveDiagnose and solve assembly problems reported by customers, maintain constant communication with the external stakeholders and the assembly plant.Roles & responsibilities- Control and notification of all the field complaints concerning Queretaro.
- Claims classification and publishing.
- Field complaints following and management.
- Validation and following corrective actions from support areas (8d's, PSP's)- Control and notification about the field complaints status in Queretaro.
- Support the internal team on problem solving.
- Provide status about the complaint to the PPQ (Field customer team) team.
.- Participation with engineering and manufacturing concerning continuous improvement projects.
- Attend and follow up on customer governance.
- Attend and follow up on the internal customer governance.
.- Follow BRP values and behaviors- Ensure a safe working environment and take full accountability for all safety related topics- E...