Location
batangas city
Job Type
Full-time
Posted
June 05, 2026
Job Description
Responsibilities
What does a Real Time Analyst do? You are responsible for intraday performance management and forecast achievement, service level, occupancy, utilization, and ensuring adjustments are made if staffing is misaligned or forecast is inaccurate.
As a Real Time Analyst, you will:
- Monitor queue level performance and variance to forecast in real time
- Report any significant variations from forecast to Operations and WFM Management
- Provide recommendations for addressing and responding to variations from forecast
- Monitor agent level schedule adherence
- Report any significant adherence to Operations and WFM Management in a proactive and urgent manner
- Analyze variations to forecast and project impact for the remainder of the day
- Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
- Update schedules with real time atte...