Real Time Analyst

ResultsCX · Pasig, Metro Manila, Philippines

Location

Pasig

Job Type

External and Internal

Posted

July 14, 2026

Job Description

Full Location: Pasig - PH
Real Time Analyst
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
In this role you will:
Manage multiple call queues in real time.
Watch staffing levels at each site to ensure planned coverage is met on the interval level.
Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
Provide outage and crisis management (Facilitating communications between IT teams and site management.)
Manage Interval, daily, weekly and monthly plan objectives
<...
        

Ready to Apply?

Submit your application for Real Time Analyst at ResultsCX

Apply Now