Real-Time Analyst - Work Force Management

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are looking for an experienced Real‑Time Analyst – Workforce Management to play a critical role in driving real‑time contact center performance. In this role, you will partner closely with Operations, Planning, and Scheduling teams to ensure service level agreements (SLAs), occupancy, and productivity targets are consistently met – while proactively identifying risks and improving performance.

This role is ideal for someone who enjoys data‑driven decision‑making, thrives in a fast‑paced environment, and is confident influencing stakeholders through insights and recommendations.

Responsibilities

• Monitor real‑time contact center performance using NICE and Verint to ...