Real-Time Operations Analyst, WFM & Incident Coordination

Tential Solutions in Xico, Mexico is looking for a Real-Time Analyst (RTA) to enhance Player support operations. The RTA will closely monitor support metrics, ensuring optimal staffing levels and quick resolution of potential issues. The role requires 3+ years of experience in a similar capacity and advanced skills in data analysis and reporting tools.

A degree or relevant work experience is required, along with excellent communication skills. Candidates will frequently interact with partners across various time zones, making attention to detail and a solution-oriented approach crucial.