Real-Time WFM Analyst — Flexible Schedule, ASAP Start

ibex in Manila is hiring a Real Time Analyst to manage service levels for their call center. This role requires monitoring call volumes and schedules to ensure efficient staffing and contractual compliance.

The ideal candidate should have a Bachelor's Degree and at least one year of experience in workforce analysis, with proficiency in MS Excel and call monitoring tools.

Applicants must possess strong analytical and communication skills and be able to work under pressure.