Real-Time Workforce Management Analyst — Intraday

Qualfon is looking for a skilled workforce management analyst in Metro Manila, Philippines. The role involves generating reports, analyzing forecasts, managing staffing levels, and ensuring efficient communication during downtimes. Candidates should have at least 6 months of relevant experience, be proficient in MS Excel, and possess strong analytical skills. The ideal applicant will be comfortable using various reporting tools like Avaya CMS and WFM tools, ensuring accurate data management to improve operational efficiencies.
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