Job Description
As a Receptionist, you will be the face of Zen Alchemy Spa. This role combines customer service, front desk duties, admin support, and basic collaboration handling. You’ll ensure a seamless, personalized guest experience from the moment clients arrive while helping the team operate efficiently behind the scenes.
Job details
Responsibilities
Guest Experience & Front Desk Operations
Welcome and attend to spa guests with warmth, professionalism, and care.
Manage appointment bookings, rescheduling, and cancellations via online systems, WhatsApp, calls, and walk-ins.
Perform client check-in and check-out processes, including accurate payment handling and daily sales recording.
Oversee opening and closing duties of the spa.
Promote massage packages and retail products to meet individual and team sales targets.
Maintain a clean, organized, and inviting reception area.
Handle guest complaints or concerns professi...