Job Description
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Job Summary
Responsible in managing the investigation and complaint resolution of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT.
Specific Duties & Responsibilities
- Daily Monitoring & verification of complaints received via CIMS-ITSP f...