Remedy ITSM Tech Lead, Automation & Integrations

PRIMUS Global Solutions is seeking a Remedy ITSM specialist to design end-to-end service workflows, focusing on forms, data structures, UI logic, escalations, and incident/change workflows to ensure smooth IT service delivery.

You will implement automation like ticket routing, SLA tracking, and approval flows, and integrate Remedy with external systems (OSS/BSS, ServiceNow, monitoring tools) via web services and event-based integrations.