Remote Application Support

**Role Description**:
**Job Duties**:
- Infrastructure Support: Provide L1/2 support for the middleware platform's infrastructure, including dev/pre-production environments, ensuring smooth and efficient operations.
- Document Processing: Support the platform in processing documents and their associated metadata, ensuring accurate and timely uploads into content management systems.
- Issue Resolution: Troubleshoot and resolve technical issues related to the middleware platform, working closely with other IT teams and stakeholders as needed.
- User Support: Provide assistance and support to end-users, addressing their queries and helping them navigate and utilize the platform effectively.
- Coordination: Coordinate efforts such as meetings, work sessions, planning, and troubleshooting with various teams to ensure platform reliability.
- Ticket Management: Manage ServiceNow (SNOW) tickets assigned for the middleware platform, including opening, assigning, and closing...