Location
makati
Job Type
Full-time
Posted
June 03, 2026
Job Description
Remote Call Center Representative – Remote Work-at-Home, Philippines
Position Overview
MCI is a leading technology‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions to a variety of industries worldwide.
The Remote Call Center Representative will handle inbound and outbound customer service initiatives for a diverse portfolio of well‑known clients, providing proactive support and promoting new products and services while delivering exceptional service.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem‑solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.