Remote LATAM Tech Support Manager — Lead & Scale

Twilio is seeking a Customer Support Team Leader in Colombia to enhance customer experience and manage a team of Technical Support Engineers. You will implement strategies to improve operational efficiency and directly engage with customers to ensure satisfaction.

The ideal candidate will possess a strong customer-centric approach and at least 2 years of team leadership experience, as well as tools like Tableau and Zendesk. Join Twilio to make an impact within a growing organization.