Remote Senior Technical Services Engineer

Job Description
We are seeking a Senior Technical Services Engineer to join our customer support team and serve as a technical authority for the support of our state-of-the-art healthcare solutions. This role is ideal for a highly experienced professional with a proven track record in enterprise SaaS application support who is ready to lead complex technical resolutions, elevate team capability, and drive systemic improvements across the product and support organization.

As a senior member of the Support Engineering team, you will:

Lead resolution of the most complex, high-severity technical issues across hosted and on-premises environments, serving as the primary escalation resource for the team.
Provide technical mentorship and guidance to Technical Services Engineers and Associate Technical Services Engineers, fostering skill development and knowledge sharing.
Drive proactive engineering efforts—building tools, automation, and monitoring solutions—to ident...