Remote WFM Forecasting & Staffing Analyst

A nonprofit broadcasting organization based in Spain is seeking a Workforce Management Planning Analyst to analyze contact and staffing data for forecasting needs. The successful candidate will produce staffing plans based on historical data for client projects and collaborate closely with other analysts to improve procedures. Candidates must have a BA/BS in Business or Mathematics and 2+ years of contact center experience. Excellent communication skills and proficiency in data analysis and WFM software are essential for successful performance in this role.
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