Location
singapore
Job Type
Full-time
Posted
June 09, 2026
Job Description
Role Summary
The Reporting Support Analyst will be part of a globally distributed team providing operational support for business-critical sales reporting platforms. The role supports both Consumer (B2C) and Business & Education (B2B) reporting environments.
Key Responsibilities Provide Tier 1 support for reporting issues not resolved via automation, including data inaccuracies, discrepancies, and metric interpretation. Provide Tier 2 oversight for automated support workflows (Slack forms, bots, HCL), handling exceptions and manual reviews. Support two reporting platforms: Horizon (B2C) and Business & Education 360 (B2B), including understanding business logic and data definitions. Monitor and manage Slack-based support requests such as access requests, data inaccuracies, other reporting issues, and general queries. Investigate and reconcile data discrepancies between platforms and identify root cause. Guide users on correct interpretation of metrics, data availability, and repor...
The Reporting Support Analyst will be part of a globally distributed team providing operational support for business-critical sales reporting platforms. The role supports both Consumer (B2C) and Business & Education (B2B) reporting environments.
Key Responsibilities Provide Tier 1 support for reporting issues not resolved via automation, including data inaccuracies, discrepancies, and metric interpretation. Provide Tier 2 oversight for automated support workflows (Slack forms, bots, HCL), handling exceptions and manual reviews. Support two reporting platforms: Horizon (B2C) and Business & Education 360 (B2B), including understanding business logic and data definitions. Monitor and manage Slack-based support requests such as access requests, data inaccuracies, other reporting issues, and general queries. Investigate and reconcile data discrepancies between platforms and identify root cause. Guide users on correct interpretation of metrics, data availability, and repor...