Representative, Customer Service and Support

Responsible for coordinating the daily warehouse activities for the assigned

scope in a safe and efficient manner and the adoption of technological devices

where necessary to aid in completing the responsibilities assigned. Ensure all

customers' requirements are completed and meet their satisfaction level as per

SLAs and KPIs.

Inventory Management

- Maintain accurate inventory records using the company's inventory

management system.

- Monitor stock levels, anticipate shortages and coordinate replenishment as

needed.

- Collaborate with procurement team to ensure timely reordering of products.

- Coordinate cargo or material-handling security procedures for hazardous

goods.

Order Fulfilment

- Coordinate the picking, packing and shipping of orders to ensure timely and

accurate deliveries.

- Address any discrepancies or issues related to order fulfilment and resolve

them promptly.

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