Representative, GBS Member Operations Transactional Bilingual

Overview

Level: Staff III POSITION SUMMARY STATEMENT:

The Member Operations Transactional representative at Herbalife will be a vital part of the Member Operations team, overseeing the after-sales and records requests received in our CRM system following standard operation processes. This role will ensure top-tier customer service, resolve post-sales issues, and maintain accurate distributor records. The ideal candidate is adept at fact-finding, analytical thinking, and maintaining ethical standards.

This role will be responsible for supporting the United States (US) market.

Detailed Responsibilities

• Resolve customer inquiries, complaints, and post-sales issues in a timely and effective manner.
• Ensure all inquiries are handled within the SLAs that have been established, managing them within the guidelines outlined in the procedures and meeting established quotas, service level, and accuracy standards.
• Stay info...