Reservations & Guest Experience Specialist

Teleperformance is looking for a Reservations Customer Service Representative in Kuala Lumpur, Malaysia. This role involves managing customer reservations and inquiries through phone, email, or fax. Candidates should possess excellent communication skills in English, a strong problem-solving mindset, and previous customer care experience. Responsibilities include modifying reservations, handling special requests, and liaising between guests and hotels to ensure satisfaction. A rotating shift schedule is required.
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