Residential Services Representative

Role Description

The Residential Services Representative is a key member of the community team and serves as the first point of contact for residents, visitors, and service partners. Reporting to the Community Manager, this role plays an important part in creating a welcoming, organized, and responsive community environment by delivering exceptional customer service, supporting daily office operations, and assisting residents with a variety of residential services. This is a permanent, part‑time position working 30 hours per week.

Responsibilities

• Promote a positive and welcoming community atmosphere by greeting residents and visitors to the office.
• Serve as the primary point of contact for residents by answering incoming calls, responding to voicemail, and monitoring community email throughout the day.
• Follow up on residents’ inquiries and concerns in a timely and professional manner.
• Assist residents with general i...