Resource Coordinator - dnata Global Contact Centre

We are powered by a bold vision to be the world s most admired air and travel services provider which guides our strategy culture and every role across our teams Our core values fuel everything we do we are safe we play to win we respect everyone and work together as a team and we are future thinking At dnata we foster diversity nurture ambition and celebrate achievement If you re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel we d love to have you onboard

• Provide comprehensive support to the Mission Control Team by collating and analysing information to produce timely reports and provide recommendations highlighting call trends and volume forecasts.
• Actively involve in the day to day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure customer service levels are achieved across the Call Centre and retail outlets in the ...