Retail QA Manager - Makati

About the job Retail QA Manager - Makati

TASQ is urgently looking for an on-site Quality Assurance Manager for its retail call center in Makati. The pre-screening interview will take place over the phone.

Shift

Shifting Schedule

Work Arrangement

Onsite in Makati

Requirements

• The hiring team seeks candidates with experience in managing multiple programs and sites for quality assurance.
• Six Sigma certification is required.
• Responsible for monitoring and assessing the quality of both inbound and outbound calls, as well as other customer contact methods (such as email and chat), ensuring they meet quality standards.
• Documents quality issues and performance metrics for management evaluation.
• Provides insights to support the feedback and formal training processes for team members handling calls.
• Holds expertise in a specific discipline while having a comprehensive und...