Job Description
The Team
We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.
The Role
Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of canceling or disengaging from Jobber. Your job is to understand what’s standing in their way and connect them to solutions that help them succeed.
You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business.
Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber...